Beacon Health & Fitness receives Excellence Award for member experience
GRANGER, Ind. - Beacon Health & Fitness in Granger received the 2022 Annual MXM Location of Excellence Award, celebrating the fitness center's dedication to providing exceptional services for its members.
The Excellence Award is given to fitness centers that exceed expectations for member satisfaction. Winning centers made improvements on their services by collecting and evaluating member feedback.
Award recipients have at least 240 valid member feedback responses from the last six months of 2022. In these responses, the gyms had to achieve the following scores:
- An average score of nine or higher in four required categories (front desk staff friendliness, overall staff friendliness, fitness center cleanliness, likelihood to recommend)
- An average score of nine in one flex category (equipment condition, locker room/showers, staff assistance, group exercise/fitness classes, personal training services)
“Beacon Health and Fitness Granger is a model of member experience excellence for fitness clubs around the world,” said Blair McHaney, CEO of MXM, a leading fitness center member experience management platform company. “The MXM Location of Excellence Award winners optimize putting the customer at the center of club operations. Just ask their members — because we have.”