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Family of Greenleaf resident living with Coronavirus outraged at lack of communication

NOW: Family of Greenleaf resident living with Coronavirus outraged at lack of communication

ELKHART, Ind.--- The family of a resident at Greenleaf Senior Living Facility in Elkhart is outraged that they were not notified when she first tested positive for Coronavirus. Shirley Phelan is one of 27 confirmed cases of COVID-19 at Greenleaf.

Phelan's daugther, Pamela Ewing, says she first got notice six weeks ago that an employee at Greenleaf tested positive for Coronavirus, but did not receive any updates afterwards. "I’ve been working from home since then, and I remember it very clearly, and then I never heard from them again," said Ewing.

Then on Monday, Ewing says she was alerted by a nurse that her mom tested positive, but never received official word from the facility. "The only way that I found out was that her kind aide sent me a picture of my mother," said Ewing.

Trilogy Health Services, Greenleaf's parent company, released a statement Tuesday saying "Greenleaf Health Campus' team and Trilogy Health Services strives to proactively communicate with resident, employees, and family members." However, Phelan's family believes this standard is not being met.

"How many of the other patients there, their family have not been given the courtesy to have this information to them about their own family members?" asked Kiersten Miller, Phelan's granddaughter. 

While Phelan's family awaits her recovery, they are also hoping that Greenleaf will be more transparent in the future. 

"For me a text once a week, that’s not going to cut it, if that’s what they mean by they’re communicating," said Ewing. "I need a little bit more than and I think I deserve more than that."


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