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South Bend City officials celebrate seven-years of 311 Call Center

SOUTH BEND, Ind. – South Bend Mayor James Mueller and City officials celebrated the seven-year anniversary of the 311 Customer Service Call Center on Wednesday.

When you dial 311, you make a service request – and your call is then redirected to the appropriate department.

The City says they want to make it easy for residents to request service – whether it is through the Call Center or through their website.

Mayor Mueller was at the Call Center on Wednesday and he spoke about the benefits it has brought to the City.

“This is a way that we ensure that we’re responding to residents needs and tracking exactly where we’re having issues in the city where we can make better and make improvements going forward,” Mayor Mueller said.

Cynthia Simmons, the Director of the 311 Call Center, says that in seven years a lot has been accomplished.

“It’s quite a milestone for us. It means that we’ve had a million contacts with the community,” Simmons said. “Both to field their request, their concerns, their reports on issues and just comments. And believe it or not but we have people call back just to say that they appreciate us and the great job that we’re doing.”

Seven staff members work at the Call Center from 7:30 a.m. to 5:30 p.m., Monday through Friday.

You can dial 311 at any time if you have any questions about any of the services provided by the City of South Bend.

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