Woman caught on camera throwing things in McDonald's drive-thru

NOW: Woman caught on camera throwing things in McDonald’s drive-thru


ELKHART, Ind.-- While ordering a late night meal inside of the Mcdonald's on Nappanee Street in Elkhart on Thursday, Cameron Frandsen witnessed a confrontation between a woman in the drive-thru line and employees get out of hand.

“I was standing by the soda fountain, couldn’t see much but I heard it. So I walked around the other side of the counter and just pulled out my phone and started recording," witness Cameron Frandsen said. “The girl that threw the ice tea, commented on Tik Tok and Facebook saying that they slammed the window in her girlfriends face and that one of them went into fight and then all of a sudden, they just started throwing stuff.”

ABC57 hasn’t been able to reach the woman seen in the video. Frandsen posted the video he took of the incident to social media, which went viral overnight, racking up over 13,000 views and more than 500 shares on Facebook. It was posted to Tik Tok too, getting close to a million views.

“I just felt so bad for the workers. They don’t get paid enough for that,” Frandsen said. “It’s just one of those things where you need to be the bigger person in that situation. They said they waited in line for like 40 minutes and were understaffed, and at that point it’s like alright well you can always go to a different McDonald’s or fast-food place.”

Assistant Chief, Chris Snyder with the Elkhart Police Department said there was no police report on file of this incident, and that they don’t receive many calls of situations like this.

Frandsen hopes speaking out about the incident will lower the chances of things like this happening to local businesses and employees again.

“One of the reasons I wanted to get the video out more is so people could see her actions, and what she did and hopefully keep people from doing that and understanding what fast food workers generally have to put up with with customers. In the United States we definitely moved into this mindset of the customer is always right, when that’s just not the case," Frandsen said.

McDonald's CEO/Operator, Harry Smith, said in a statement to ABC57 about this incident:

“The safety and security of our crew and guests are our top priority, and we do not tolerate this type of behavior toward our crew. The supervisor on duty called local law enforcement immediately to report the incident and we’re thankful to them for their quick response. The customer in the video has apologized to the crew members involved in this incident.”

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